Conditions de gros
These wholesale terms are provided as a general commercial reference and have not yet been reviewed by legal counsel. They should be reviewed by a qualified business lawyer, and aligned with DikoBio’s actual supplier and payment agreements, before being relied on as binding.
Dernière mise à jour : août 2026
Who these terms apply to
These Wholesale Terms apply to commercial buyers (grocery retailers, distributors, importers, restaurants, food-service companies, and similar businesses) purchasing or requesting quotations for products through DikoBio. They apply in addition to our general Terms and Conditions.
Quotations and pricing
Prices shown on the Site are indicative wholesale prices. A binding price is confirmed only once DikoBio issues a written quotation in response to a Request Quote or Add to Quote submission. Quotations are valid for the period stated in the quotation, or if unstated, for 14 calendar days, after which pricing must be reconfirmed. Prices may change based on supplier pricing, seasonality, quantity, packaging, exchange rates, freight, and market conditions.
Minimum order quantities
Minimum order quantities vary by product, packaging format, and supplier, and are stated in the product listing or confirmed at the time of quotation. DikoBio reserves the right to decline orders below the applicable minimum.
Order confirmation
An order is confirmed only once both parties agree in writing (including email) to the product, quantity, packaging, price, and delivery terms. DikoBio may request a deposit or full payment in advance of production, consolidation, or shipment, particularly for first-time buyers or custom sourcing requests.
Payment
Payment is accepted by the methods made available at checkout or on invoice. The currency of an order is determined by the delivery address: orders delivered in a West African Economic and Monetary Union (WAEMU) country are placed and paid in FCFA; orders delivered anywhere else are placed and paid in Canadian Dollars (CAD). Orders in CAD may be paid by credit or debit card (processed by Stripe) or by bank transfer. Orders in FCFA may be paid by bank transfer and, where available in the delivery country, by Mobile Money or card through our West African payment provider. Unless a specific FCFA price is shown for a product, FCFA prices are converted from CAD at an exchange rate updated weekly. The price confirmed at checkout or in the order confirmation applies.
Product substitution and availability
Agricultural products are subject to natural variation in supply. If a confirmed product becomes unavailable, DikoBio will contact the buyer to offer a substitute, a partial shipment, a delayed shipment, or a full refund of any amount paid for the unavailable portion.
Delivery and risk
Estimated delivery timelines are provided at quotation and are not guaranteed, given the dependencies described in our Shipping & Logistics Policy. Risk in the goods passes to the buyer according to the delivery terms stated in the order confirmation.
Inspection and claims
Buyers should inspect goods promptly on delivery. Claims for shortage, damage, or quality issues must be reported to info@dikobio.com within 48 hours of delivery, with photographic evidence where applicable. Claims made after this window may not be eligible for resolution.
Cancellations
Orders for perishable agricultural products generally cannot be cancelled once sourcing, consolidation, or shipment has begun. Cancellation requests are reviewed case by case and may be subject to costs already incurred.
Force majeure
DikoBio is not liable for delay or failure to perform caused by events beyond its reasonable control, including but not limited to adverse weather, crop failure, port or customs disruptions, transportation failures, strikes, or government action.
Regulated products
Meat and animal products of West African origin are sold for delivery in WAEMU countries only, with orders in FCFA, and are sourced from local producers, generally in the delivery country. They are not available for shipment to Canada. Their sale is subject to the veterinary and sanitary requirements applicable in the delivery country. Meat and animal products for the Canadian market will only be offered from sources that are eligible under Canadian Food Inspection Agency (CFIA) requirements.
Contactez-nous
Questions about a specific order or these Wholesale Terms can be sent to info@dikobio.com or (438) 223-9072.