Common questions
Ordering
No. DikoBio sells to businesses only.
Online orders start at CAD 5,000 of products, before delivery (1,000,000 FCFA in West Africa). You can mix products and lot sizes to reach it.
Yes. For volumes above our standard lots, write to us.
Yes. We can plan weekly or monthly deliveries, depending on the season.
Yes. Send us a custom sourcing request and we’ll see what our suppliers can offer.
Yes. Click “Add to Quote” on the products you need, then send the list from the quote icon at the top of the page. You can also fill in the quote request form.
Canadian dollars and CFA francs (FCFA). Use the CAD / FCFA switch at the top of the page.
Products and origin
Mostly from Togo, and from neighbouring countries when Togo doesn’t grow enough. A few products, such as apples, grapes and lentils, are bought elsewhere and grouped in Lomé.
Yes, for fruit, vegetables, pulses and cereals. Meat and eggs are sold in West Africa only, because they cannot be imported into Canada from Togo.
No. A product being listed doesn’t mean it can currently be imported into Canada. We check each product before it ships.
Shipments are prepared to CFIA and Safe Food for Canadians rules before they leave, with bilingual labels and the required certificates.
Delivery
Everywhere in Canada. Ontario and Quebec get the shortest lead times. Delivery is calculated at checkout from the weight and your postal code.
Togo, Benin, Burkina Faso, Côte d’Ivoire, Niger, Mali, Senegal and Guinea-Bissau. Delivery is calculated at checkout from the weight and the destination country.
No. Delivery is calculated at checkout from the weight and the address.
Payment
In Canada (CAD): by card, bank transfer or pre-authorized debit. Card payments are processed by Stripe. In West Africa (FCFA): by bank transfer for now.
Seven days. We send a reminder after five days, and orders still unpaid after seven days are cancelled.